Our recruitment process guarantees to select the best profiles. Each professional at Extra Time then goes through our internal training program to acquire our high standards of quality .
Housekeeping
Qualified staff
Trust and discretion
We specialize in services to private customers and understand the importance of a trustworthy relationship between you and our staff. For this reason your cleaner will always be the same. She is registered, has social security and we have subscribe insurance in case she would break something.
A personalized cleaning
Each house or apartment is different. Our supervisor defines together with you your specific cleaning program and your cleaner adapts to your requirements.
A quality service
Our quality agents schedule regular reviews and make a satisfaction follow up with you so that we can adapt our service to your evolving needs.
Total flexibility
If your cleaner is on holiday or sick leave we implement a replacement to keep up our service. When you are away you can cancel an appointment and you will be billed only for the hours that have been performed. Our contract can be cancelled anytime with an 8 day’s notice.
Customer relations and interactions
Your dedicated contact person at Extra Time is your main contact. You can share your instructions, comments or requests directly with him by phone, mail, sms or on our customer portal. The portal allows you also to consult your planning of scheduled appointments, your invoices as well as the cleaning program we defined together.
Household assistance
| ESSENTIAL | EXCLUSIVE | |
| Description | A regular cleaning of the most used surfaces in your home. (floors, dusting, bathrooms, kitchen) | A personalized cleaning program to meet your requirements and a tidy house according to your needs |
| Flexibility | ||
| Cancel up | Up to to 6 weeks per year free of charge | Up to to 8 weeks per year free of charge |
| Change your appointment within a 48 hours’ notice | ✓ | ✓ |
| A flexible contract (8 days’ notice) | ✓ | ✓ |
| Quality | ||
| A trained cleaner assigned to you | ✓ | ✓ |
| A replacement by our specialized team in case of absence. | ✓ | ✓ |
| A quality follow-up by our Team leader at least once a year. | ✓ | |
| Personalized service | ||
| A standard cleaning program to efficiently maintain your home | A meeting to define your needs and to establish a personalized cleaning program | |
| Each cleaner is introduced to your home by us | ✓ | |
| A follow up by phone during the first couple of weeks to adapt the program if needed. | ✓ | |
| An annual follow up to adapt to the evolution of your needs. | ✓ | |
| Simplicity | ||
| Check your planning, invoices and payments on-line | ✓ | ✓ |
| Leave your instructions any time using our customer portal. | ✓ | ✓ |
| Deduce our services from your tax report | ✓ | ✓ |
| All our employees are registered and insured | ✓ | ✓ |
| Cleaning tasks | ||
| Dusting | ✓ | A cleaning program tailored to your needs |
| Vacuum | ✓ | |
| Washing floors | ✓ | |
| Clean bathrooms | ✓ | |
| Clean the kitchen | ✓ | |
| Make the beds | ✓ | |
| Take out the trash | ✓ | |
| Ironing | ✓ | |
Household staff
Are you looking to hire more than a cleaner but areal household staff to assist your family and ease your mind ?
Then, contact us by phone on 26 78 94 or by mail at info@extratime.lu/home-services We’ll find your perfect match through our rigorous recruitment process :
- A meeting to identify your family’s needs, and to confirm the selection criteria.
- We manage the recruitment process from A to Z :
- Post job offers and research for candidates.
- Interviews and evaluation (Tests, references,…)
- We’ll present you with a shortlist of candidates for you to choose from
- Once your decision is made, we can help with administrative procedures and follow-up during the trial period to make sure everything goes as planned… and to provide the extra time for yourself and your family.
For further information, do not hesitate to contact us!